Overview
All services are billed in advance according to the selected billing cycle.
To ensure uninterrupted service, payments must be completed before the invoice due date.
Invoice Due Date
Each invoice includes a clearly stated due date.
Clients are responsible for ensuring payment is made on time, regardless of whether invoice reminder emails are received.
We strongly recommend enabling email notifications and checking your billing portal regularly.
Late Payment Consequences
If payment is not received by the due date:
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The service may be temporarily suspended.
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Access to hosted services may be restricted.
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Additional late fees may apply (if applicable).
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Continued non-payment may result in service termination.
Service suspension does not waive the outstanding balance.
Service Suspension & Reactivation
Suspended services may be reactivated after full payment of all outstanding invoices.
In certain cases, reactivation may require:
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Manual review
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Additional verification
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A reactivation fee (if applicable)
Service Termination
If an invoice remains unpaid beyond the allowed grace period:
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The service may be permanently terminated.
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All associated data may be removed from our systems.
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Recovery may not be possible.
Clients are solely responsible for maintaining backups of their data.
Payment Responsibility
Clients are responsible for:
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Monitoring invoice due dates
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Ensuring sufficient funds for automatic payments
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Updating expired or invalid payment methods
Failure of automatic payment does not exempt the invoice from late status.
Need Assistance?
If you are experiencing payment difficulties, please contact our billing team before the due date to discuss possible arrangements.
We are committed to fair and transparent billing practices.
